Everything our Miele service center offers, in detail: the appliances we repair, each one's most common faults, what every visit includes, and how the cost is calculated — transparently. And if your appliance is down right now, skip the reading: call 16062, the inspection is always free.
You call, we schedule a time that suits you, and a technician specialised in your exact appliance arrives carrying the common spare parts for your model. In Greater Cairo and Alexandria we usually arrive the same day, and most repairs are completed at your home, in front of you.
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24/7 Emergency Repairs
A fridge that stopped at midnight with a week's food inside? A dishwasher showing F70 and leaking on your kitchen floor? Our 16062 hotline runs 24 hours a day, every day — including feasts and holidays. Breakdowns don't pick convenient times, so our emergency team is always on standby.
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Maintenance Contracts for Businesses
Running a hotel, restaurant or company that relies on Miele appliances? We offer monthly and annual contracts with scheduled check-ups, priority response within hours, and preferential part pricing — so a broken appliance never stops your business. Call 16062 for a tailored quote.
What We Repair — Specialised Service for Every Miele Appliance
Each appliance type has its own dedicated team who know Miele's old and new models and their fault codes. Here are the faults we handle every single day:
Miele Washing Machines (W1, W Classic and older)
Every Miele front-load generation, 7–9 kg: modern W1 with TwinDos and PowerWash, W Classic, and the older generations still running after 15–20 years. What we fix most:
A Waterproof message — the leak-protection system triggered (priority)
Not draining, or draining very slowly (usually F11)
Not heating — poor wash results (F20 — limescale is cause #1)
No spin or weak spin (F50 / F53 / F56)
Not filling or filling slowly (F10 / F19)
A Technical fault message or complete stop — electronics diagnosis
TwinDos clogging or weak dosing
Every washer visit includes a full check-up, filter and pump cleaning when needed, and balance adjustment before the technician leaves. Book on 16062.
A heat-pump dryer carries a complete refrigeration system — its technician must understand cooling and electricity together, and that is our combination. What we fix most:
Very slow drying or half-dry laundry (clogged filters and exchanger usually)
The 'empty water container' light on with an empty container (condensate pump)
Drum not turning (belt, tension pulley or bearings)
Mid-program stops and misreading humidity sensors
Excess heat from the cabinet
Every visit: a deep clean of the filter system and heat exchanger — the biggest factor in a heat-pump dryer's life.
Refrigeration specialists for Miele NoFrost and integrated models of every size — and a stopped fridge with food gets emergency priority. What we see most:
Fridge not cooling while the freezer works — the classic NoFrost fault (defrost system)
Not cooling at all (relay and overload after power cuts usually)
An audible alarm or temperature light that will not silence
Excess ice, or water dripping inside or underneath
The compressor running non-stop and a spiking bill
A door gasket leaking cold
Includes full compressor, sensor and cooling-circuit diagnosis, gas pressure check and genuine-refrigerant recharge when needed — with the 6-month warranty.
The one appliance we tell you never to open yourself — its high-voltage capacitor stays charged even after unplugging. Our technicians discharge it and inspect safely:
Runs but does not heat — the common magnetron / HV-circuit fault
Sparking inside the cavity (usually the mica sheet)
Turntable not rotating, or unresponsive buttons
A door that will not latch — the safety system
Free inspection — and we tell you plainly if a repair is not economical versus a new unit.
A final price announced and approved by you before the appliance is opened
Genuine spare parts — and you keep the replaced part
An itemized official invoice
A written 6-month warranty on workmanship and parts
A follow-up call after the repair
These aren't marketing promises — they're standard operating procedure on every visit. If any technician falls short, escalate directly on 16062.
How Is the Repair Cost Calculated?
Simply: cost = spare parts (if any) + labor by fault type. Inspection is free everywhere, the final price is announced and approved before any work starts, and nothing is ever added afterwards. Decide not to repair after hearing the price? You pay nothing at all.
Spare parts+Repair labor=Final price announced before any work
Services FAQ
Is the repair done at home, or do you take the appliance to a workshop?+
The vast majority of faults are fixed at your home on the first visit, since the technician arrives with your model's common parts. Rare cases needing a workshop (a vacuum motor, a complex board) are moved only with your prior clear agreement, and returned right after repair.
What if the spare part isn't with the technician?+
We source it from our stock and return at an agreed time — usually within a day or two; rarer Miele parts come on advance order with an honest timeframe. The inspection stays free, and you pay nothing until the repair is actually completed.
Do you offer maintenance contracts for businesses?+
Yes — monthly and annual contracts for hotels, restaurants and companies relying on Miele appliances, with scheduled check-ups, priority response and preferential part pricing. Call 16062 and ask for the contracts team.
Do you repair old or discontinued Miele models?+
In most cases, yes — Miele machines are engineered for 20 years, and our specialisation means deep knowledge of older models and access to genuine and approved-compatible parts. WhatsApp us the model on 01050887010 and we will confirm availability instantly.
What happens if the same fault comes back after the repair?+
You're covered by a written 6-month warranty on both workmanship and the part — if the same fault recurs within it, we repair it again completely free, no argument.
Book Your Service Now — the Inspection Is on Us
Whatever the Miele appliance and whatever the fault, the first step is one free phone call. Tell us the appliance and the problem, and leave the rest to us.
